Bank branch networks are a core aspect of any comprehensive portfolio of investment products and services, and they will continue to be a central point of contact with customers in the future. Resource scheduling is gaining in significance because banks' product portfolios are getting increasingly sales oriented. zeb/ supports banks to specifically dimension and utilize existing resources.
zeb/ capacity planning helps you to effectively implement potential-oriented capacity dimensioning. We provide you with a transparent concept for the optimized allocation of your sales resources which enables you to build up resources at branches with attractive business potential or to schedule and implement resource-intensive sales activities. A comparison with best practice benchmarks also reveals efficiency potential that you can utilize to increase sales.
Our approach:
- We allocate internal resources in line with business potential in specific regions.
- We use benchmarks to facilitate the activity-based dimensioning of the front office.
- Based on this, we make a targeted selection and allocation of human resources.