The market for transaction and financial services such as securities settlement, loan processing or call center services is growing. At the same time, this is opening up new opportunities for the outsourcing of services to ensure lower costs and higher quality than would be possible on an in-house basis. zeb/ supports you in ascertaining whether you should implement processes on an in-house or outsourcing basis.
In order to assess the advantages of outsourcing for you, we create the necessary transparency based on a detailed analysis of the various options and opportunities which are available to you. You benefit either from outsourcing processes to reduce costs or optimizing your in-house processes on the basis of our potential assessment.
Our services:
- First of all we analyze your in-house processes and resources.
- In the next step, we implement a quantitative and qualitative screening of various service providers.
- On the basis of the obtained data, we compare the quantitative and qualitative advantages of outsourcing versus in-house production.
- If there are obvious advantages for you if you outsource processes, we support you in negotiations (e.g. SLAs and prices) and in your final selection of suppliers.
- After the selection of a suitable supplier, we discuss the implementation of outsourcing with you, taking the aspects of processes, controlling and data migration into account.
- In the implementation phase, we provide specific support in respect of data migration management and the necessary personnel restructuring measures.