In order to remain efficient in an environment of mounting pricing competition and increasingly demanding customer quality requirements, financial service providers have to ensure that capacities are available on a needs-oriented basis. Dynamic changes in customer demand patterns, structural changes, and the introduction of new IT systems also necessitates the systematic management of capital expenditure analogue to industrial processes. Often, however, there are no adequate instruments or processes to objectively assess capacity requirements. zeb/ supports financial service providers in the establishment of a systematic capacity management concept which prevents the generally unsatisfactory results achieved with traditional approaches.
You profit from an objective, KPI-supported capacity management concept for your entire bank. We also provide you with an overview of necessary capacity restructuring measures which increase acceptance for change processes at your bank.
Our services:
- In the first step, we consult with your staff to identify the core processes, define capacity drivers and assess the related process times and volumes.
- Then, we perform a capacity requirements analysis and define the necessary quantitative and qualitative capacity restructuring measures.
- Finally, we design the dynamic management processes - including frequencies, responsibilities, methods and instruments - and the IT support that you will need. We can do this by implementing our tried-and-tested zeb/capacity.manager tool if required.