Numerous new competitors in the banking market (e.g. direct banks, automobile manufacturer banks) have driven up pressure of competition in the banking sector and resulted in higher client requirements of quality and price. Banks can overcome these competitive challenges by restructuring their in-house value chains and specifically outsourcing processes, activities or entire segments with the aim of more efficiently or effectively meeting market requirements from a banking perspective. These positive effects can only be brought about by introducing a sound management concept for both the outsourcing bank and the integrating service provider so that the relevant leverage can be identified and controlled.
In this connection, we support:
- banks and savings banks in the analysis and management of "outsourced services". We define the relevant parameters for service provider/service management, for the review of process efficiency and deliver condensed and objective data to enable the substantiation of strategic decisions.
- service providers in the establishment of controlling systems which enable them to market a successful portfolio of services and ensure their efficient management at all times.