Strengthening business customer operations

As a result of increasing margin and value adjustment pressure in conjunction with regulatory requirements, numerous banks are restructuring their business customer operations. zeb/ provides differentiated support concepts enabling you to establish a value-oriented business customer operations. 

Our services extend from an analysis of the initial situation, through concept development to efficient implementation. We use structured analyses, substantiated benchmarks and innovative strategic, organizational and process design to develop implementable concepts for you. You profit from our many years of experience, which gives us the necessary expertise to precisely assess the economic impacts of optimization projects.
Complex methodical know-how, the targeted incorporation of employees in the  project and experienced project managers are the mainstays of our methodical approach.

zeb/ provides advice on the establishment of value-oriented business customer operations. Our experts optimize your sales organization and reorganize structures, taking regulatory requirements into consideration. Our zeb/ business customer services focus on the following areas:

• Business customer sales
  Our services extend from potential-oriented planning to value-oriented sales activation. We also help you to intensify your customer relationships     with a view to increased profitability.
• Business customer processes
  We analyze structures and put efficient and optimized processes in place. We set up a credit factory in conjunction with you and improve your sub-performing loan management.

• You get a differentiated and detailed overview of your customer structure and processes.
• We identify previously unexploited sales potential.
• You use methods and processes which optimize your credit business and have a positive effect on earnings.
• You see fast improvements in your business customer results.