The basis for effective credit process optimisation is a detailed analysis of existing processes. Based on a status quo check, zeb/ develops a concept in conjunction with you for the establishment of competitive process structures.
Our systematic approach helps you to optimise the efficiency and quality of all credit business-related work processes.
Our consulting services comprise the following three phases: analysis phase, redesign phase and implementation phase.
- In the analysis phase, we evaluate the initial situation in conjunction with your staff. We determine the strengths and weaknesses of your customer support, credit processing and risk management processes with the assistance of tried-and-tested analysis tools such as written cases, process breakdown sheets and capacity measurements. We analyse relevant quantitative data and compare the results with benchmarks. This enables us to identify and prioritise any necessary measures.
- In the redesign phase, we team up with your staff to develop new structures and processes. To do this, we implement workshops on specific subjects, including content preparation and presentation. In addition to generating potential for improving efficiency, we also ensure that the minimum requirements of risk management (MaRisk) are met.
- In the final implementation phase, we help you to implement the results of the two preceding phases. We liase with your institute's project managers to take the interdependencies of each stage into account and ensure that they are precisely coordinated.